1. About us

This website is operated by RNB Hospitality Ltd, located at Harrow Business Centre, 429-433 Pinner Road, North Harrow, HA1 4HN. Our registered address is RNB Hospitality Ltd, c/o Jacquards – SPACES Building 1, Chalfont Park, Gerrards Cross SL9 0BG. You can contact us at management@rnbhospitality.co.uk or 0208 515 2789.

2. Acceptance of these terms

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the website.

3. Use of the website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

You must NOT:
● attempt to gain unauthorised access to the website, its servers, or connected systems
● upload malicious code, spam, or harmful content
● use the website in a way that could damage, disable, or impair it
● copy, scrape, or reuse content without our written permission, except where permitted by law

4. Services and information

The website is provided for general information about our business, services, and enquiries. Any descriptions, pricing, timelines, availability, or case studies are provided for guidance only and may change without notice. Nothing on this website forms a binding offer unless we expressly confirm it in writing.

5. Bookings, quotes, and orders

If you submit an enquiry, request a quote, or make a booking, you agree that any information you provide is accurate and complete. A booking or order is only confirmed when we send written confirmation.

We may refuse, suspend, or cancel a booking, quote, or order where:
● the information provided is incomplete or incorrect
● payment is not received
● the requested service is unavailable
● we reasonably suspect misuse, fraud, or abuse

6. Prices and payments

Where prices are shown, they are stated in GBP and are exclusive of VAT unless stated otherwise. We may change prices at any time before confirmation of a booking or order. If payment is required in advance, you agree to pay using the payment method we make available. We are not responsible for charges applied by your bank or payment provider.

7. Cancellations and refunds

If you purchase services online, by phone, or by email, cancellation rights may apply depending on the type of service and when it is delivered. Where cancellation rights apply, we will provide the required information and cancellation process at the point of sale or in your confirmation email. For distance sales, UK consumer rules require traders to explain cancellation rights, and if they fail to do so the cancellation period can be extended. If your services are bespoke, urgent, or already performed, cancellation and refund rights may be limited to the extent permitted by law.

8. Intellectual property

All content on this website, including text, graphics, logos, layouts, images, and design, is owned by us or licensed to us unless stated otherwise. You may view, download, and print content for your own personal use only. You must not reproduce, republish, modify, distribute, or commercially exploit any content without our prior written consent.

9. Third party links

This website may include links to third party websites or services. We are not responsible for their content, availability, security, or privacy practices. You access third party websites at your own risk and should review their own terms and policies.

10. User submitted content

If you submit reviews, testimonials, images, or other content to us, you grant us a non exclusive, worldwide, royalty free licence to use, reproduce, and display that content for our business and marketing purposes, unless you tell us otherwise in writing and we agree. You confirm that any content you submit does not infringe the rights of any third party and is not unlawful, offensive, or misleading.

11. Warranties and liability

We provide this website on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, representations, and guarantees relating to the website or its content. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to the above, we will not be liable for indirect, incidental, or consequential loss arising from your use of the website.

12. Availability and changes

We do not guarantee that the website will always be available, uninterrupted, secure, or error free. We may update, suspend, or withdraw any part of the website at any time without notice.

13. Changes to these terms

We may revise these Terms and Conditions from time to time. The updated version will take effect when posted on this website. Your continued use of the website means you accept the updated terms.

14. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless you are a consumer in Scotland or Northern Ireland and mandatory local law provides otherwise.