1. Who we are

This Privacy Policy explains how RNB Hospitality Ltd, trading as RNB Hospitality, collects, uses, stores, and protects your personal data when you use this website, contact us, or use our services. We are the data controller for the personal data covered by this Privacy Policy. Our registered address is RNB Hospitality Ltd,c/o Jacquards – SPACES Building 1, Chalfont Park, Gerrards Cross SL9 0BG.

2. Contact details

If you have any questions about this Privacy Policy or your personal data, contact us at management@rnbhospitality.co.uk, 0208 515 2789, Harrow Business Centre, 429-433 Pinner Road, North Harrow, HA1 4HN. Our registered address is RNB Hospitality Ltd, c/o Jacquards – SPACES Building 1, Chalfont Park, Gerrards Cross SL9 0BG.

3. What personal data we collect

We may collect and process the following personal data:

● identity data, such as your name, title, or company name
● contact data, such as email address, phone number, billing address, or delivery address
● enquiry data, such as messages you send through our contact forms or email
● booking data, such as date, time, service requested, preferences, and special instructions
● payment data, where applicable, such as transaction status or payment confirmation
● technical data, such as IP address, browser type, device information, and website usage data
● marketing data, such as your preferences for receiving marketing from us
● any other information you choose to provide

4. How we use your personal data

We use your personal data to respond to enquiries, provide quotations, process bookings, manage customer relationships, send invoices or service updates, improve our website and services, send marketing communications where permitted, comply with legal obligations, and protect our business from fraud or misuse.

5. Our lawful bases for processing

Under UK data protection law, we must tell you the reasons we process your data and the lawful basis we rely on. We rely on the following lawful bases:

● contract, to provide services, respond to enquiries, prepare quotes, or manage bookings
● legitimate interests, to run and improve our business, maintain website security, prevent fraud, and handle service administration
● consent, to send certain marketing emails or use non essential cookies where required
● legal obligation, to comply with tax, accounting, business, or regulatory requirements
● vital interests, only where necessary to protect someone’s life or health

6. Marketing communications

We may send you marketing emails or messages if you have given consent or if we are otherwise permitted to do so under applicable law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Sharing your personal data

We may share your personal data with our employees, contractors, advisers, IT and hosting providers, payment providers, analytics providers, accountants, lawyers, insurers, regulators, law enforcement, and third parties involved in delivering a service you requested. We require third parties to keep your data secure and to use it only for the agreed purpose.

8. International transfers

If we transfer your personal data outside the UK, we will only do so where permitted by data protection law and where appropriate safeguards are in place.

9. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, or reporting requirements. Typical retention periods may include enquiry data, booking records, invoice records, and marketing consent records for periods set by our internal retention schedule.

10. Cookies and similar technologies

Our website uses cookies and similar technologies to operate properly, understand usage, improve performance, and, where enabled, support analytics and marketing. Under UK rules, consent is generally required for non essential cookies and similar technologies, and users must be given clear information about what is used and why. You should include a separate cookie banner or cookie settings tool on the website and link to a Cookie Policy if you use analytics, advertising, or tracking tools.

11. Your rights

Subject to conditions and exemptions under UK law, you have the right to access your personal data, correct inaccurate data, request deletion of your data, restrict or object to certain processing, request data portability, and withdraw consent where processing is based on consent. You can also complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data.

12. How to exercise your rights

To make a request, contact us at management@rnbhospitality.co.uk. We may need to verify your identity before responding.

13. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or loss. No website or transmission method is completely secure, so we cannot guarantee absolute security.

14. Children

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without appropriate consent where required.

15. Third party websites

Our website may link to third party websites. We are not responsible for their privacy practices or content.

16. Changes to this privacy policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a new Last updated date.

17. Contact and complaints

If you have questions about this Privacy Policy or how we handle your data, contact us at management@rnbhospitality.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.